CP Franco Accounts & Finance Ltd
Last updated: 19/05/2025
Our Commitment
At CP Franco Accounts & Finance Ltd, we’re committed to providing high-quality services and handling complaints in a fair, transparent, and timely way. If something has gone wrong, we want to know so we can fix it and improve.
Who Can Complain?
Anyone who interacts with our services — clients, partners, or members of the public — can make a complaint. This includes concerns about our service, staff conduct, or how we handle your personal data.
How to Make a Complaint
You can contact us in the way that works best for you:
Email: Catia.Franco@cpfranco.com
Phone:020 3943 1271
Post: CP Franco Accounts & Finance Ltd, 5 Brayford Square, London, E1 0SG
To help us respond quickly, please include:
Your name and contact details
What the complaint is about
Any relevant documents
What outcome you’re hoping for
What Happens Next?
1. We Acknowledge Your Complaint
We’ll confirm we’ve received your complaint within 5 working days.
2. We Investigate
A team member not involved in the issue will investigate. We may get in touch if we need more information.
3. We Respond
We aim to resolve complaints within 20 working days. If it takes longer, we’ll keep you updated.
4. Next Steps
We’ll explain the outcome and any actions we’ve taken. If you’re not satisfied, we’ll tell you how to take things further.
Complaints About Data Protection
If your complaint is about how we use your personal data and you’re not satisfied with our response, you can contact the Information Commissioner’s Office (ICO):
Confidentiality
All complaints are handled confidentially. We only share your information with those who need it to address the issue.
How We Use Complaints
We log all complaints to:
Policy Review
We review this policy at least once a year, or sooner if needed due to legal or regulatory changes.
Contact Us
CP Franco Accounts & Finance Ltd
5 Brayford Square, London, E1 0SG
Email: Catia.Franco@cpfranco.com
Tel: 020 3943 1271
