Communications Policy

CP Franco Accounts & Finance Ltd

Effective Date: 01/01/2025

  1. Purpose

This policy outlines how CP Franco Accounts & Finance Ltd communicates with clients and stakeholders and ensures those communications are clear, secure, and respectful.

  1. Communication Channels

We primarily communicate via:

  • Email: For official correspondence, documentation, and updates
  • Phone: For urgent or sensitive matters
  • Online Portals: For secure document sharing
  • SMS/WhatsApp (where agreed): For brief updates or reminders
  1. Response Times
  • Emails: Responded to within 1–2 business days
  • Phone calls: Returned within 24 hours during business days
  • Urgent matters: Prioritised accordingly
  1. Confidentiality

All communication is handled in accordance with our Data Protection Policy. We never share your information with third parties without consent or a lawful basis.

  1. Professional Standards

Our communication will always be:

  • Courteous, respectful, and professional
  • Clear, accurate, and jargon-free (where possible)
  • Timely and relevant
  1. Client Responsibilities

Clients are encouraged to:

  • Provide up-to-date contact information
  • Use secure methods for sending sensitive documents
  • Notify us promptly of any changes in communication preferences
  1. Consent and Marketing

We do not send marketing communications without your explicit consent. You may opt out at any time by emailing: Catia.Franco@cpfranco.co.uk